Terms of Sale

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the web-site by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the web-site.

We will send to you an order acknowledgement email detailing the products you have ordered and whether they are held in stock or are required to be ordered and likely dispatch date.

As your product is shipped from our warehouse we will send you a dispatch confirmation email.

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with our conditions set out below.

Non acceptance of an order may take place in the following circumstances :

  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.
  • You not meeting the eligibility to order criteria set out in the main Conditions of Use.

The contract will be concluded in English.

Refusal of transaction

We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must:

  • Register by providing your real name, phone number, postal/delivery address, e-mail address, payment details and other requested information
  • Be over 18 years of age * Possess a valid credit or debit card issued by a bank acceptable to us

By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Payment

All prices are stated in £ sterling and are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus delivery charges as set out below. Orders shipped outside the European Union are exclusive of VAT and it is the responsibility of the customer to deal with any taxation issues.

Payment can be made by any of the methods specified in the payment section of this Website and payment will be debited and cleared from your account prior to despatch of orders.

You confirm that the credit, debit or store card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

All items remain the property of TLS Retail Collective Ltd until paid for in full.

PRIVACY POLICY

We will treat all your Personal Information as confidential. We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:

  • Processing your orders;
  • For statistical purposes to improve this Website and its services to you;
  • To serve website content and advertisements to you;
  • To administer this website;
  • If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

When you create a shopping account while ordering online you will be given the option to receive information from The Lollipop Shoppe by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes please e-mail or contact us on 01273 386370.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.

SHIPPING & RETURNS

Our shipping charge varies to size and weight of order. We ship with Interlink Express and Royal Mail. Interlink will notify you of your delivery slot via email prior to delivery. Repeated failed delivery attempts will result in the items being returned to us the full cost of delivery will be re-charged to cover our dispatch and return costs. If Royal Mail make a failed delivery attempt they will leave a note and your items will be returned to your Royal Mail local depot for your collection. If a notice has been left or instructed for items to be left with a neighbour or placed somewhere which is not secure this is entirely at the customers own risk and The Lollipop Shoppe will not be responsible if the item not where instructed when delivery has taken place.

We aim to dispatch in-stock items on the same day (Monday-Friday) if orders are placed before 2pm. Orders placed after 2pm will be processed and dispatched the following working day. If an item is needed asap please contact us prior to purchase to ensure it can be delivered on time.

If multiple items are ordered they will be grouped and sent as one delivery.

We can ship outside the UK and this is charged at cost based on size of the items required and location. These will be confirmed before the order is processed and you have the right to cancel the order if postage is too expensive.

For out of stock and made to order items we will advise you by e-mail on the progress of your order and the likely delivery date.

Any damages must be notified to us within three days of receipt of delivery. Any items not received must be advised within 14 days of the dispatch confirmation e-mail in order that this can be investigated. We will not be responsible for any non delivered items after this time or failure to advise us accordingly. Someone must be available to sign for the goods during normal working hours and this person should be known to you. We will not be responsible where the person signing for the goods is not the person who has placed the order/paid for the goods or the incorrect address details have been supplied.

Delivery will take place during normal business hours Monday to Friday. Weekend deliveries can be arranged but these will be charged at the couriers cost over and above the standard delivery charge.

Returns/Refunds

Unwanted Items

Christmas Gifts - Items ordered as Christmas gifts (not including made to order items) can be returned or exchanged up to the 17th January. All returns must be authorised via email prior to returning items.

We guarantee your satisfaction and all products come with a 7 day returns policy. This excludes furniture and lighting items which are special/made to order ie: ordered for a particular customer and are not held in stock and sale items. If you are unsure as to what is a considered a special order please contact us before purchase. We have made every effort to ensure our images accurately represent the products sold through our website. However colours may vary on individual monitors and browsers, therefore we cannot guarantee that colours of items ordered will exactly match those displayed on-line. Items which are made of natural materials such as wood, leather or marble may also vary in colour and pattern.

If you wish to exercise this option you should contact us by e-mail in the first instance. Returns should be made in the original, undamaged packaging. We recommend returning the goods by registered/insured post. We will not be liable for any loss or damage incurred whilst returns are held by third parties. Refunds will be made once the items are received by us and a confirmation e-mail will be sent advising the refund amount.

All returns must be unused or undamaged in any way and we reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.

Postage costs will not be refunded.

We will only refund the card from which the original payment was made.

Refunds can not be given on unwanted bespoke items ie : upholstery and special order items. It is up to the customer to ensure that they are satisfied with the product specification before ordering and to ensure access is uninhibited.

Damaged Items

Damaged or missing items (ie not enclosed within the delivery) must be notified to us within 3 days of receipt by e-mail. This excludes light bulbs and lamps which are excluded/not covered due to potential damage during transit. All original packaging must be kept for inspection. We will respond and advise what course of action must be taken in these circumstances.

Waste Electrical and Electronic Equipment Regulation 2006

To reduce the amount of electrical items going to landfill the government has introduced, under European Law, new regulations called The Waste Electrical and Electronic Equipment (WEEE) Regulations.

This regulation allow members of the public to deposit old electrical and electronic items at recycling sites across the UK, free of charge. Products marked with the crossed-out wheeled bin symbol should be disposed of separately from normal household waste so that they can be recycled.

The Lollipop Shoppe offers a free ‘take back’ service to end users of electrical and electronic equipment on a like for like basis ie: if you purchase a phone we will recycle your old phone. In store customers using this take back service must return their old item in store within 28 days of purchasing their new item. For online customers wishing to use the take back service, please contact for details on where to send your item. Customers are responsible for any transport costs incurred from the return of any WEEE goods.